Frequently asked questions
Q: What is the warranty on this thermal imaging monocular?
A: We offer a 12-month warranty covering manufacturing defects. Please contact us if you experience any issues.
Q: Does it work both day and night?
A：Yes, it works in complete darkness, low light, and daytime conditions. Thermal imaging detects heat signatures, not light.
Q: How far can it detect heat signatures?
A：Detection range varies with conditions, but typically up to 1,200–1,500 meters for large targets.
Q: Can I use it as a clip-on with my existing rifle scope?
A：Yes, it’s designed to be mounted as a clip-on thermal device, or you can use it as a standalone monocular.
Q: What devices can I connect via WiFi?
A：It supports WiFi connection to smartphones and tablets (iOS & Android) for live view and video recording.
Q: Is it waterproof and shockproof?
A：Yes, it’s built to be shockproof and weather-resistant, suitable for tough outdoor environments.
Q: How long does the battery last?
A：The built-in rechargeable battery provides up to 6 hours of continuous use. You can also use an external power bank for longer sessions.
Q: Does it ship to the United States?
A：Yes, we ship directly to the U.S. via reliable couriers. Delivery usually takes 7–15 business days.
Q: Can I return or exchange the product if I’m not satisfied?
A：Yes, we offer a 30-day return policy. The item must be in its original condition with all accessories. Please contact us to initiate a return.